FAQ
What is DeClutter Den?
DeClutter Den is an online store dedicated to helping you create a space you love by offering a wide variety of home organization products. We curate clever and stylish solutions for every room in your house – from the kitchen and bathroom to the bedroom, home office.
Do you have a physical store?
We are currently an online-only store, making it convenient for you to shop from the comfort of your home and have your organization solutions delivered right to your doorstep.
Where do you ship?
We currently ship within the United States. Plans are in the works for international shipping.
What are your shipping costs?
Shipping costs are calculated at checkout and are based on the weight of your order and your shipping destination.
How long does it take to receive an order?
Since we partner with various suppliers, shipping times vary. You can expect to receive your order within 7-14 business days after your order is processed. You'll receive a tracking number once your order ships so you can follow its journey.
What is your return policy?
We want you to be happy with your purchase! We offer a 30 day return policy on most items. Please see our full Return Policy for details and any exclusions.
What if an item arrives damaged?
Oh no! If your item arrives damaged, please contact our customer support team via email or the Contact Page within 7 days of receiving your order. Please include your order number and photos of the damage. We'll be happy to assist you with a replacement or refund.
What payment methods do you accept?
We accept all major credit cards, debit cards. See the logos at the bottom of the pages.
How do I contact customer service?
You can reach our customer service team by email here or by filling out the contact form on our Contact Us page. We strive to respond to all inquiries within 24-48 hours.
Are your products sustainable?
We are committed to offering eco-friendly options whenever possible. Many of our products are made from sustainable materials or by companies with ethical and sustainable practices.
Do you offer discounts or promotions?
Yes, we do! Sign up for our newsletter to stay updated on the latest sales, promotions, and new arrivals. You can also follow us on social media for exclusive deals and inspiration.
